FREQUENTLY ASKED QUESTIONS

Why should I travel with Shuttle United to get to or from the Airport?

Shuttles are the easiest and generally an economic mode of airport transfer option, providing a "shared ride". Our service takes all the hassle out of getting to the airport. Shuttle United will come to your door-to-door.

What is a "shared ride"?

Since all our passengers are travelling to or from the airport they can share the same vehicle. We allow a little more travel time to the airport for this shared ride service so that our customers benefit from sharing the cost of the journey. This is why our prices are economical. But you can also order an exclusive ride and not share your shuttle with anyone else for privacy.

Does Shuttle United go anywhere?

Yes, we do pick up from or deliver you to your doorstep from home, hotel, hostel, office or anywhere.

Is Shuttle United a scheduled service?

No, as long as you make your booking in advance, we grant an on demand service. You can confirm a pick up time or we can estimate your pickup time based on your flight departure.

Does Shuttle United provide 24 Hrs Service?

Yes, we operate 365 days 24/7, door-to-door.

What should be the cost to travel with Shuttle United?

Because a number of passengers going to the airport or vice versa are sharing the cost of the Shuttle Transport, our prices are much lower comparing any private hire. Depending on your group size and pickup location, our prices can be less than half the price of a taxi. Refer to our fare chart or contact us for a quote.

How Can I Travel With Shuttle United?

You need to book for transport through our website or over telephone. Shuttle United provides door-to-door airport transfers to or from anywhere in the city and all suburbs in Auckland.

Where will I find Shuttle United at the airport?

Shuttle United will be waiting for you at the airport in the terminal you are arriving into, normally beside the baggage carousel in domestic or at the pre-booked transport desk at international terminal.

Do I have to book for my Shuttle United transport?

Yes. We recommend you to book your Shuttle United transfer at least 12 hours in advance (if doing it ONLINE). We can accept bookings up to 2 hours prior to the pickup time however we require a phone booking to be able to confirm and coordinate this service.

Do I have to pay for my luggage items?

No. The shared ride price includes up to 2 pieces of standard luggage per person. Extra Baggage will cost $ 5.00 Extra.

Can I hire the Shuttle United just for me and my family / friends / staff / work colleagues?

Yes you can. Just request our Exclusive service when you make your booking. This service means you can get up to 11 passengers and obtain a quote for this service. We can also provide a 22 seater Bus for larger group of passengers.

How many people can a Shuttle carry?

1 - 11 passengers per vehicle and their luggage.

Can Shuttle United carry my Windsurfing Board?

Yes. Our luggage trailer will take outsized items. Just let us know when you make your booking. There is a nominal extra cost of $5.00 each for these items.

Why do Shuttle United tow a trailer?

This allows us to provide for all the luggage needs of our passengers. The trailers are specifically designed to carry bikes, bags, surfboards, skis, snowboards, large boxes… we carry them all.

Why book Shuttle United online?

Because it's quick, easy and secure and we get all the significant information for your shuttle journey.

How can I change a booking once I have a completed a booking online?

Your booking details can easily be amended by calling 0064 9 620 20 20.

How can I cancel a reservation?

Simply dial 0064 9 620 20 20.

Why prepay online?

Most of our clients prefer to use credit cards when paying for travel services. Prepaying your booking ensures you enjoy the most convenient way to pay for your transfer - when you arrive at your destination you simply sign for the ride and proceed on your way without having to wait for our driver to process the transaction.

How much time will I need to allow travelling to airport?

When you book online, we can advise your pickup time around other pickups and your check in time.
You also get the added bonus of selecting an earlier pickup time if you wish to go out to the airport early to stay away from the rush.

Is my information secure when I book online?

Absolutely. When you use your credit card to book or reserve services on this website a secure payment method and pathway is used.

Can I make a booking online without registering?

Yes, simply select "Make a Booking" and fill out the booking form, then press the submit button.

What about infants and car seats?

All Shuttle United vehicles have seatbelts and we recommend that you bring your child's car seat with you when you travel.

Can I bring my dog or cat while travelling on a Shuttle United?

Yes. There are two options for you. If you wish to travel with your pet in the vehicle, you must pay for the exclusive use of the vehicle. Alternatively your pet can travel in its cage in luggage trailer for the shared ride price.

Phone: (09) 620 2020
Free phone within NZ: 0800 289 289
From overseas: +64 21 297 1694

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